Why novopay

The Inquiry, carried out by Sir Maarten Wevers and Deloitte chairman Murray Jack, discovered that Ministry staff advised the launch of Novopay in spite of knowledge that the system was not yet functioning adequately.

The report found the State Services Commission did not conduct its monitoring role properly and the Government chief information officer was not involved to the level he should have been. The role of the Government chief information officer has since been expanded as a result.

Testing also revealed errors. Choosing to run with a less-than-perfect system proved to be catastrophic for some. Two senior Ministry of Education staff members resigned over the findings of the Inquiry.

Their resignation followed that of former Secretary for Education Lesley Longstone who also resigned during the course of the Novopay fray. Clearly they were under pressure to deliver on this — after all, it had been years in the making and already delayed and delayed. It may indeed be steady progress, and Minister Joyce did warn that it could be up to two years before the system was completely fixed, however, it appears to be taking too long for many teachers. Some teachers are showing their mistrust and disdain in their slowness to repay money that has been overpaid to them via Novopay.

The reluctance of some teachers to pay back the payments is in part due to the fact that problems still persist with Novopay. In February this year, shortly after the Inquiry began, and just as teachers, fresh from their holidays, were subjected to more payslip blunders, the union launched group legal action over Novopay mispayments.

The action, filed in the High Court at Wellington in June, was against Secretary for Education Peter Hughes for failing in his statutory duty to pay teachers. How has the Ministry of Education become so unfamiliar with the day-to-day operations of schools? Novopay was indeed supposed to be a cost saving exercise — but it has ended up costing millions more than expected. The Ministry of Education says it will enter into contractual discussions with Talent2 once Novopay is stable and they know how much has been spent on bringing the payroll system up to standard since it went live in August last year.

Minister Joyce has made clear that the focus is on fixing Novopay as soon as possible and that the issue of who pays what in relation to the additional costs and remediation will be settled at the end of the remediation process. Talent2 has been rather quiet throughout the whole debacle. The public are largely in the dark about the details of the year contract with the Australian company. In November last year, chief executive John Rawlinson revealed that the company was aware of the challenges Novopay could present when they took on the contract with the Ministry of Education.

He cited the complexities involved in customising the system as reason for the significant delays in getting it up and running but there is no clear explanation for the glitches in the system.

At the end of the day, blame sharing and finger pointing are not going to resolve the problem, and it is a good thing Joyce is so doggedly pursuing an end to the fiasco. Joyce is also focused on the long term. Based on the recommendation of the Ministerial Inquiry, he says work needs to be done to examine the school payroll service delivery model to make sure it is sustainable and affordable.

Already have an account? Enter the username or e-mail you used in your profile. You can also see job numbers on your SUE report. See your user guide for more details. How do I print my work? You can use the Screen Print tab in Novopay Online. You can also print any screen you are working on at any time using the print screen button on your keyboard. Who can answer my query and who will I hear back from?

The Education Payroll Service Centre will handle your request and contact you. Does our request go to the original person we dealt with so we don't have to explain it again to a new person? The staff at the Education Payroll Service Centre work as a team and all have access to the history so you don't have to explain things again. If the Internet goes down - what do we do to enter instructions? Is Novopay Online Mac compatible?

Can it be used on Ipads and Androids? Novopay Online is Mac compatible, but you can't access it from Ipads and Androids. What is the Novopay Service Centre standard response time? Please refer to the Sector Service Standards, which can be found in the Novostart 3 pack under the Training tab. What if we don't have a scanner - how do we send in signed forms? When is Online Chat available? Ministry of Education group manager Rebecca Elvy said Talent2 had been assessed as "the best of the vendors.

Steven Joyce, the minister newly tasked with fixing the Novopay debacle, said he was aware of NZ Post's payroll problems but could not yet comment on "the similarities or otherwise" of the two.

He said he would be investigating how the previous Labour government conducted the tender for the Novopay system in and entered into a contract with Talent2 in Workers are beset with payment problems, similar to those later experienced by teachers under Novopay.

August 7, Education Ministry internal survey shows 37 per cent of Novopay users feel ready for rollout, and numerous are struggling with bugs. August 20, Novopay goes live. Errors affect staff at 90 per cent of schools. November Despite repeated assurances, errors continue.